Comments on: We aren’t really sorry for any inconvenience this might cause

By: Tallen

Tallen — Fri, 16 May 2008 00:45:23 +0000

You have a point on this. As an employee of IWON and speaking on my own personal behalf (and not representing my company blah blah) I understand where you are coming from.

Hopefully you will believe me when I say we really ARE sorry that we are retiring portfolio. It was a feature we know people depend on and something we are disappointed in having to no longer support. The question is we would rather have a better experience and have our best foot forward with features then keep ones that aren’t being maintained. Sure fiancials also play a part but the at the end of the day we would rather have something we are proud of.

Hope this makes sense.

By: mbhunter

mbhunter — Wed, 14 May 2008 05:49:02 +0000

I suppose if the change is from something that the company really wanted to continue doing, that’s one thing. I’m not really suggesting that the company be silent about the change.

Some “apologies” are really nothing more than sugar-coated business decisions, and I’d just prefer that they announce the change without pretending to apologize for it.

By: choram

choram — Sun, 11 May 2008 13:50:20 +0000

I agree with Mike. I honestly don’t see why this bothers anyone at all. You’re probably just overthinking it.

By: Four Pillars

Four Pillars — Sun, 11 May 2008 05:14:17 +0000

I really think you have it backwards. If the change is a significant one, what’s wrong with telling the customer it’s going to happen and apologizing?

Making the change and hoping nobody notices will probably work most of the time but when it doesn’t – it could be a big deal.

Mike