Comments on: How much will you fight for in the checkout line? http://www.mightybargainhunter.com/2008/08/05/how-much-will-you-fight-for-in-the-checkout-line/ Personal finance, commentary, and spending less the easy way Sat, 21 Nov 2009 01:23:30 -0400 http://wordpress.org/?v=2.8.6 hourly 1 By: Gator Mike http://www.mightybargainhunter.com/2008/08/05/how-much-will-you-fight-for-in-the-checkout-line/comment-page-1/#comment-149284 Gator Mike Sun, 17 Aug 2008 00:20:04 +0000 http://www.mightybargainhunter.com/2008/08/05/how-much-will-you-fight-for-in-the-checkout-line/#comment-149284 What I hate are people in front of me who pull out their checkbooks when the cashier totals the purchase instead of entering the payee, sign and date the check and the cashier scans the purchases. What I hate are people in front of me who pull out their checkbooks when the cashier totals the purchase instead of entering the payee, sign and date the check and the cashier scans the purchases.

]]> By: Catherine http://www.mightybargainhunter.com/2008/08/05/how-much-will-you-fight-for-in-the-checkout-line/comment-page-1/#comment-147551 Catherine Wed, 06 Aug 2008 23:00:16 +0000 http://www.mightybargainhunter.com/2008/08/05/how-much-will-you-fight-for-in-the-checkout-line/#comment-147551 I will also mention it to the cashier if the price comes up wrong. It takes only a minute or two for someone to check it, and it's not like it was MY error. Plus, in my grocery story they ALWAYS give you the item for free if it rings up wrong. I will also mention it to the cashier if the price comes up wrong. It takes only a minute or two for someone to check it, and it’s not like it was MY error. Plus, in my grocery story they ALWAYS give you the item for free if it rings up wrong.

]]> By: Cathryn Sykes http://www.mightybargainhunter.com/2008/08/05/how-much-will-you-fight-for-in-the-checkout-line/comment-page-1/#comment-147336 Cathryn Sykes Wed, 06 Aug 2008 00:09:18 +0000 http://www.mightybargainhunter.com/2008/08/05/how-much-will-you-fight-for-in-the-checkout-line/#comment-147336 This is one reason I like the "self checkout" option that some stores now have. If I see something that makes no sense, the "cashier" who can check it is me....this works because almost always, there's no one behind me in line. What does hack me somewhat is when I use a cashier line, the cashier makes a mistake, they can see they made a mistake but there's no quick way to fix it. I really don't think customers should have to wait in the customer service line because of a cashier's error that the system won't let the cashier fix. And often, there's a twenty minute line at the customer service counter.... It's not the employee's fault and you shouldn't take it out on them, but I think you have a valid complaint to offer a manager. Cathy Sykes www.moneytospare.net This is one reason I like the “self checkout” option that some stores now have. If I see something that makes no sense, the “cashier” who can check it is me….this works because almost always, there’s no one behind me in line.

What does hack me somewhat is when I use a cashier line, the cashier makes a mistake, they can see they made a mistake but there’s no quick way to fix it. I really don’t think customers should have to wait in the customer service line because of a cashier’s error that the system won’t let the cashier fix. And often, there’s a twenty minute line at the customer service counter….
It’s not the employee’s fault and you shouldn’t take it out on them, but I think you have a valid complaint to offer a manager.

Cathy Sykes
http://www.moneytospare.net

]]> By: Richard @ Student Scrooge http://www.mightybargainhunter.com/2008/08/05/how-much-will-you-fight-for-in-the-checkout-line/comment-page-1/#comment-147306 Richard @ Student Scrooge Tue, 05 Aug 2008 14:35:34 +0000 http://www.mightybargainhunter.com/2008/08/05/how-much-will-you-fight-for-in-the-checkout-line/#comment-147306 I rarely will argue about a price in the checkout line -- I have just never felt that it is really the place to do it. You're absolutely right that when you argue in the checkout line, you are costing others time. Plus, at most grocery stores, they have to call someone else to go look, slowing down both the check-out line and customer service. I would do exactly what you did -- walk right on over to customer service and have them take care of it. Its what they are there for, and they'll often be far more apologetic than the cashier. If it's less than a dollar or so, I usually won't argue. I agree with the Coupon Artist, too -- attitude matters! Rite Aid cost me $3 the other day, and I fought pretty hard to get it back... I rarely will argue about a price in the checkout line — I have just never felt that it is really the place to do it. You’re absolutely right that when you argue in the checkout line, you are costing others time. Plus, at most grocery stores, they have to call someone else to go look, slowing down both the check-out line and customer service.

I would do exactly what you did — walk right on over to customer service and have them take care of it. Its what they are there for, and they’ll often be far more apologetic than the cashier.

If it’s less than a dollar or so, I usually won’t argue. I agree with the Coupon Artist, too — attitude matters! Rite Aid cost me $3 the other day, and I fought pretty hard to get it back…

]]> By: Amber http://www.mightybargainhunter.com/2008/08/05/how-much-will-you-fight-for-in-the-checkout-line/comment-page-1/#comment-147285 Amber Tue, 05 Aug 2008 13:32:43 +0000 http://www.mightybargainhunter.com/2008/08/05/how-much-will-you-fight-for-in-the-checkout-line/#comment-147285 I recently had this issue as well at Harris Teeter (Northern Virginia & elsewhere). The tuna was marked on sale ($5.99/lb) at the fish counter but rang up at regular price ($8/lb) at the register. We didn't even realize this until walking out the door. When we went back to talk about it with customer service, they not only fixed the problem, but gave us the entire price of the fish back! So at least if you're a regular shopper there, dispute up and down anything that comes up funky. We ate like kings on free tuna that night. I recently had this issue as well at Harris Teeter (Northern Virginia & elsewhere). The tuna was marked on sale ($5.99/lb) at the fish counter but rang up at regular price ($8/lb) at the register. We didn’t even realize this until walking out the door. When we went back to talk about it with customer service, they not only fixed the problem, but gave us the entire price of the fish back! So at least if you’re a regular shopper there, dispute up and down anything that comes up funky. We ate like kings on free tuna that night.

]]> By: Coupon Artist http://www.mightybargainhunter.com/2008/08/05/how-much-will-you-fight-for-in-the-checkout-line/comment-page-1/#comment-147273 Coupon Artist Tue, 05 Aug 2008 10:56:43 +0000 http://www.mightybargainhunter.com/2008/08/05/how-much-will-you-fight-for-in-the-checkout-line/#comment-147273 For me, a lot depends on the attitude of the cashier. Usually I'm using a lot of coupons, so if I have problems with coupons it is often a human-created problem. If the cashier is rude or otherwise acts like I'm doing something "wrong" by paying with coupons, I'll tend to politely argue even if it is for only .25, because someone else who uses coupons might face that same problem and be afraid to argue, and if they put the coupon out there it is meant to be used. I generally will apologize to the people in line behind me though. If it is a simple price mistake, or the cashier has a nice attitude about the coupon problem, then I usually won't argue unless the problem is at least $1 (unless of course there is no one in line behind me). For me, a lot depends on the attitude of the cashier. Usually I’m using a lot of coupons, so if I have problems with coupons it is often a human-created problem. If the cashier is rude or otherwise acts like I’m doing something “wrong” by paying with coupons, I’ll tend to politely argue even if it is for only .25, because someone else who uses coupons might face that same problem and be afraid to argue, and if they put the coupon out there it is meant to be used. I generally will apologize to the people in line behind me though.

If it is a simple price mistake, or the cashier has a nice attitude about the coupon problem, then I usually won’t argue unless the problem is at least $1 (unless of course there is no one in line behind me).

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